Title

Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective.

Authors

Ozuem, Wilson; Ranfagni, Silvia; Willis, Michelle; Rovai, Serena; Howell, Kerry

Publication

Psychology & Marketing, 2021, Vol 38, Issue 9, p1440

ISSN

0742-6046

Publication type

Academic Journal

DOI

10.1002/mar.21527