Title

Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence

Authors

Gelbrich, Katja; Hagel, Julia; Orsingher, Chiara

Publication

International Journal of Research in Marketing, 2021, Vol 38, Issue 1, p176

ISSN

0167-8116

Publication type

Academic Journal

DOI

10.1016/j.ijresmar.2020.06.004